The Toloa Service is a “by pacific for pacific” primary mental health and addictions service that is fully culturally connected (based on our Aiga-centred model of care and Pasifika values) and fully accessible to all pacific people in the Hutt Valley through our existing relationships with our Pasifika communities. We see the need for this service every day when our people cannot access culturally appropriate services and either miss out or must attend other services that are less appropriate to their needs and preferences. 

 

The Toloa Service aims to engage, discuss and facilitate service options, carry out assessment and offer support for individuals and their families.
 

We apply the 'aiga centered' model of care where our families are encouraged to journey together, so we demystify mental health issues and normalize how we respond to mental health. 'E lele le Toloa 'ae ma'au i le vaivai'. The Toloa (black swan) leaves it's normal habitat to explore it's surrounding environment, but as a Toloa, will always return to it's 'vaivai' (habitat). As Pasifika individuals, we always return to our 'aiga'. 

 

Referrals from GP and mainstream services as well as self referrals are welcome.

 

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Registration Process:
 

• Initial referral – self referral (from within Upper/Lower Hutt) or from our website download the referral form, highlight Toloa Service and send it back to info@phshutt.co.nz
   

• Triage referral – assessment and process to see if the referral meets our contract criteria.
   

• Once referral is accepted, we will assign a member of our Toloa team and arrange a time to meet together and discuss a plan which will include contingency planning and an exit goal.
   

Practice frameworks: Va’ai Fetu (Ministry of Social Development), Sei Tapu Frame work (Le Va), Aiga-Centered Model, Client Centered Model, Strengths based model.