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Pacific Health Service Hutt Valley
Open Monday to Friday 9am to 5pm Phone:(04) 577 0394 or 0800 747 213
Digital Care
Using Ai & Innovative Technology
At Pacific Health Service Hutt Valley, we embrace technology as part of how we deliver care. The right digital tools help us work more efficiently, manage care more effectively, and ultimately give our patients a better experience.
The digital tools we currently use include Speedback, Heidi AI Scribe, and telehealth -Practice Plus (only available for unenrolled and those we care for as the primary care provider). These tools work alongside our patient management systems - Indici, Kotahi, and Arawhanui - to keep our workflows smooth and our care well-coordinated.
4–5 hrs
saved on administration per patient weekly for our team
3×
language coverage for our community
24/7
support available, every day of the week
0
apps to download — just WhatsApp
More Than an App.
A New Way of Caring.
Speedback is a world-class health support platform trusted by hospitals across Singapore and Asia. At Pacific Health Service Hutt Valley, we use it to stay close to our patients — every day, not just at appointment time.
Medication Reminders
Daily WhatsApp reminders so you never miss a dose. Simple, gentle, and easy to respond to.
Nutrition Coaching
Photo your food and receive culturally relevant advice. It knows our Pacific foods and respects how we eat.
Blood Pressure Monitoring
Log your BP readings and get instant, clear feedback in plain language — not medical jargon.
Your PHSHV Team, Every Day
Stay connected with your health worker between visits. Check-ins, updates, and support — whenever you need it.
If you can send a text message, you can use Speedback. There is nothing to install, no passwords to remember, and no complicated steps.
Three Steps. That's It.
You Get a Message
Your PHSHV health worker sends a friendly WhatsApp check-in — a reminder, a question, or a nudge.
You Reply Simply
Just reply as you would to any text. Send a number, a photo, or just how you are feeling.
You Get Support
Instant, friendly advice in your language — English, Samoan, or Tongan.
Your Nurse Stays Informed
Your PHSHV health team sees your progress and can reach out when needed.
"Speedback is a tool that we've adopted because it's not just about the potential of it. It's about how it's gonna actually transform the way us as health workers, us as health organisations deliver health services."
— Candice Apelu Mariner, GM, Pacific Health Services Hutt Valley
Common Questions
Got Questions?
We Have Answers.
Is it free?
Yes. Speedback is provided as part of your care at Pacific Health Service Hutt Valley at no cost to you.
Is my information private and secure?
Yes. Speedback is SOC2 certified, meaning your health data is stored securely and kept fully confidential.
What if I am not good with technology?
If you can send a text message, you can use Speedback. It works entirely through WhatsApp — no new apps, no logins, no complicated steps.
What languages does it support?
Speedback supports English, Gagana Samoa, and Lea Faka-Tonga. You can respond in whichever language you feel most comfortable with.
How do I sign up?
Simply talk to your PHSHV health worker at your next visit, or call our team and they will get you set up — it takes just a few minutes.
Other Patient Care digital products
Heidi Ai
we utilise Heidi, an AI-powered clinical documentation assistant, to help reduce the administrative burden of note-taking during appointments.
By securely generating clinical notes from consultations, Heidi allows our clinicians to spend less time typing and more time focusing on what matters most – listening to, engaging with, and supporting our patients.